Refund policy

SMOKO CLUB Return & Exchange Policy

We want you to love your tee. Our gear is custom printed to order — like custom work, we can't resell it if you change your mind.

30 Days — Size Exchange Only

You have 30 days after receiving your item to request a size exchange — not a refund for change of mind.

To be eligible:

  • Unworn, unwashed, un-smoked in
  • Tags on, in original packaging
  • Proof of purchase / order number
  • You must email us first — do not just post it back

Faulty / Defective / Wrong Item - We Got You

If it's faulty, printed wrong, damaged in transit, or we sent the wrong size — we will replace it for free.

Inspect your order on arrival. If there's an issue, email us within 7 days.

How To Start A Return, Exchange or Replacement

1. Email us first: crew@smokoclub.com.au with your order number + 2-3 photos (front print, tag, and close-up of fault / size label) — this is the fastest way to get a response

2. Wait for approval: We reply within 24hrs with instructions and a return label if needed

3. Send only if approved: Unapproved parcels sent without email approval will be refused

We handle all returns centrally — do not send items to any warehouse directly without email approval.

Who Pays For Postage?

Size exchange (your change of mind): You pay return postage. We pay to send the new size out.

Faulty / defective / our error: We pay all postage. In most cases you won't need to return the faulty tee — photos are enough. If we do need it back, we'll provide a prepaid label.

Return Address — Email Approval Required

All returns require prior email approval. Do not send anything to Office D8, Level 1/888 Brunswick Street, New Farm QLD 4005, Australia without approval.

Only send after we approve via email at crew@smokoclub.com.au

What We Don't Accept

We do not accept returns on sale items, gift cards, or tees that have been worn on site, washed, altered, or smell like durry / smoke / deodorant.

Refunds

If your return is approved as faulty, we will notify you after inspection. Refunds are processed to your original payment method within 10 business days. Banks can take additional time to post.

For any return questions: crew@smokoclub.com.au — fastest response